Delivery and Shipping Policy

Delivery Policy
  • All deliveries are only within West Malaysia. Street names and Postal Codes must be correct and accurate.

  • If the packaging seal is opened or damaged, DO NOT accept the parcel.

  • If you are not at home to receive your purchased order, Please contact the carrier service (courier service) within a stipulated timeframe for the next deliveries or pick up.

  • If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.

  • We only use standard packaging materials for all orders.

  • We deliver each order to one delivery address within West Malaysia.

Shipping Charges
  • A standard shipping & handling fee of RM10.00 (Ringgit Malaysia ten) for every transaction for local delivery unless otherwise stated. * (the fee is subject to change by the management without prior notice).

  • STRICTLY NO REFUND for shipping & handling charges.

  • All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

Delivery Lead Time
  • Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).

  • Confirmed orders will be processed within the next four (4) business working days, excluding Saturday, Sunday & public holidays.

  • Delivery lead time for Orders to arrive (after processing and packing) is as follows :-

  • Peninsular Malaysia : 7 - 8 business working days. **subject to courier service’s changes.

Sales, Promotions & Festive Periods
  • During peak online sales & promotional periods, orders and deliveries may take a longer time.

  • For festive seasons, please place your order 20 (twenty) days in advance in addition to the regular lead time required.